--- title: Response & Error Codes slug: response-and-error-codes docTags: createdAt: 2024-06-25T22:17:48.625Z --- # Availability Source: AvailabilityResponse | **Code** | **Description** | | -------- | ----------------------------------------------------------------------------------- | | A1 | Unspecified error. Please contact customer support. | | A2 | User ID not supplied or not valid | | A3 | Incorrect Hotel ID or City was requested. | | A4 | Arrival or Departure Date format incorrect. | | A5 | Number of rooms requested is greater than the number of Adults. | | A6 | Inventory not Available for the specified search criteria. | | A7 | Erroneous or Incomplete Data in Availability Request. | | A8 | No of child is not matching the child ages details provided. | | A9 | No of rooms or No of nights requested is zero. | | A10 | No of rooms is not matching with No of Room Info. | | A11 | No XML input detected. | | A12 | The number of nights does not match the check in date and the check out date. | | A13 | (Deprecated) | | A14 | (Deprecated) | | A15 | (Deprecated) | | A16 | The service has been temporarily suspended. | | A17 | Service not available. | | A18 | (Deprecated) | | A19 | Check in date should not be a past date! | | A20 | Too many connections from your account. Please try again in a few minutes time | | A21 | Your account is exceeding our rate limit per second. Please throttle your requests. | | A22 | Timeout | | A23 | HTTP error, this could be in the request or the response. | # Reservation Source: ReservationResponse | **Code** | **Description** | | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | R1 | Unspecified error. Please contact customer support. | | R2 | User ID not supplied or not valid | | R3 | Inventory has Expired. You will need to retry the reservation. | | R4 | Wrong Rates or Rates have changed. You will need to retry the reservation. | | R5 | Inventory has Expired and the Rates have changed. You will need to retry the reservation. | | R6 | Arrival or Departure Date format incorrect. | | R7 | Erroneous or Incomplete Data in Reservation Request. | | R8 | Incorrect Hotel Id / Room Type Id/ Bed Type Id/ Rate Plan Id Combination. | | R9 | Occupancy Details do not match with the Number of Rooms. | | R10 | Mandatory Customer Details Field is missing or having an incorrect format. | | R11 | You are attempting to book more than the maximum number of bookings per day for the same booking criteria. The maximum number of bookings allowed is 10 per day for the same booking criteria. Please contact us for further clarification. | | R12 | Error code no longer in use. | | R13 | No XML input detected. | | R14 | This booking cannot be confirmed due to restrictions. | | R15 | The number of nights does not match the check in date and the checkout date. | | R16 | (Deprecated) | | R17 | No of child is not matching the child age details provided in the guest occupancy details. | | R18 | Room No: (#) cannot be occupied with the given number of adults and children. | | R19 | Tour operator order number element is exceeded the characters limit | | R20 | Reservations require a minimum of one adult per room | | R21 | (Deprecated) | | R22 | The XML Request has not been completed within your timeout period. Please try again | | R23 | Character limit for the Guest Name has exceeded. First Name or Last Name should be less than or equal to 100 Characters. | | R24 | Error While saving reservation. Please try again later | | R25 | Multiple Rate Type or Multiple Inventory Type information are not present in the request. | | R26 | Children count is not matching with child age details provided. | | R27 | Please Check, Rate Must Be More Than Zero | | R28 | Hotel does not have a valid contract for checkin and check out date. | | R29 | Room Net Rate is Less Than the Threshold value | | R31 | This booking has failed, please try your booking again later, or contact Bonotel Reservations directly | | R32 | This booking cannot be made due to different roomtypes or rateplans combinations | # Pre-Book Source: ReservationPreBookResponse | **Code** | **Description** | | -------- | ----------------------------------------------------------------------------- | | P1 | Unspecified error. Please contact customer support. | | P2 | User ID not supplied or not valid. | | P3 | Inventory has expired. | | P6 | Arrival or Departure Date format incorrect. | | P7 | Erroneous or Incomplete Data in request. | | P8 | Incorrect Hotel Id / Room Type Id/ Bed Type Id/ Rate Plan Id Combination. | | P9 | Occupancy Details do not match with the Number of Rooms. | | P13 | No XML input detected. | | P14 | This request cannot be confirmed due to restrictions. | | P15 | The number of nights does not match the check in date and the checkout date. | | P16 | Access has been suspended. | | P18 | Room No: (#) cannot be occupied with the given number of adults and children. | | P20 | Reservations require a minimum of one adult per room. | | P21 | Exceeding request limit. Please contact support. | | P24 | Error making this request. Please try again later. | | P27 | Please check, rate must be more than zero. | | P28 | Hotel does not have a valid contract for check in and check out date. | | P29 | Room net rate is less than the threshold value. | # Cancellation Source: CancellationResponse | **Code** | **Description** | | -------- | -------------------------------------------------------------------- | | C1 | Unspecified error. Please contact customer support. | | C2 | User ID not supplied or not valid | | C3 | Reservation already cancelled. | | C4 | Reservation number not provided. | | C5 | Reservation no not found or Reservation no not belongs to this user. | | C6 | No XML input detected. | | C7 | Erroneous or Incomplete Data in Cancellation Request. | | C8 | Request IP Address not matched for the User. | | C9 | Past date reservations cannot be canceled. | | C10 | (Deprecated) | | C11 | Cancellation failed at the supplier end. | # Lookup Source: LookupReservationResponse | **Code** | **Description** | | -------- | ----------------------------------------------------------- | | L1 | Unspecified error. Please contact customer support. | | L2 | User ID not supplied or not valid. | | L3 | No XML input detected. | | L4 | Erroneous or Incomplete Data in Lookup Reservation Request. | | L5 | Reservation number not provided. | | L6 | Request IP Address not found for the user. | | L7 | Request IP Address not matched for the user. | | L8 | Reservation was not found. | | L9 | Reservation does not belong to this user. | # Reservation Report Source: XMLReservationReportResponse | **Code** | **Description** | | -------- | --------------------------------------------------- | | D1 | Unspecified error. Please contact customer support. | | D2 | User ID not supplied or not valid. | | D3 | No XML input detected. | | D4 | Erroneous or Incomplete Data in Request. | | D5 | Search criteria not provided. | | D6 | Request IP Address not matched for the user. | | D7 | Reservation not found. |