Lookup

8min

Introduction
The lookup method allows users to retrieve details of a specific reservation by passing in a reservation reference number. 
Request
Endpoint:
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Element Group
Element Name
Type
Required
Element Description
lookupReservationRequest
lookupReservationRequest
Group
YES
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lookupReservationRequest
timestamp
Attribute
YES
The current timestamp. (YYYYMMDDThh🇲🇲ss)
lookupReservationRequest
version
Attribute
NO
Optional, but must exist and be set to 2 in order to see the V2 output.
lookupReservationRequest
control
Group
YES
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control
userName
Element
YES
Your username.
control
passWord
Element
YES
Your password.
lookupReservationRequest
referenceNo
Element
YES
Bonotel reference #
Response
Primary Reservation Data
Element Group
Element Name
Type
Req.
Element Description
lookupReservationResponse
lookupReservationResponse
Group
YES 
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lookupReservationResponse
status
Attribute
YES
Status of the response. Valid values are 
Y – Reservation lookup processed successfully.  
N – Reservation lookup error.
reservationDetails
reservationDetails
Group
YES
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reservationDetails
referenceNo
Element
YES
Internal reference no sent by Bonotel at the time of booking.
reservationDetails
hotelConfirmation
Element
YES
The hotel’s confirmation number
reservationDetails
tourOperatorName
Element
YES
Tour operator name.
reservationDetails
tourOperatorOrderNumber
Element
YES
Reference number of the tour operator booking.
reservationDetails
hotelCode
Group
YES
Internal hotel code of the booking.
reservationDetails
hotelName
Attribute
YES
Name of the Hotel.
reservationDetails
reservationSource
Element
YES
Booking channel which booking has made.
Xml - Via XML interface
Call center - Via Bonotel  Call center
Web - Via Bonotel  website
reservationDetails
reservationStatus
Element
YES
Current status of the booking.
Normal - booking remains unchanged.
Modified - booking has been modified by Bonotel.
Cancelled - booking has been cancelled.
reservationDetails
cancellationInfo
Group
YES
Cancellation information
cancellationInfo
cancellationNo
Element
YES
Cancellation no
cancellationInfo
cancellationFee
Element
YES
Applied cancellation fee
reservationDetails
confirmationType
Element
YES
Status notifying whether this is "CON" – Confirm "REQ" - On Request.
reservationDetails
reservationDate
Element
YES
The date of the booking.
reservationDetails
checkIn
Element
YES
Check in date.
reservationDetails
checkOut
Element
YES
Check out date.
reservationDetails
noOfRooms
Element
YES
No of rooms booked.
reservationDetails
noOfNights
Element
YES
No of Nights booked.
reservationDetails
totalNoOfAdults
Attribute
YES
Total number of adults for the booking.
reservationDetails
totalNoOfChildren
Element
YES
Total number of children for the booking.
reservationDetails
total
Element
YES
The total value of this reservation.   (including taxes)
total
currency
Attribute
YES
The currency of the total reservation.
reservationDetails
totalTax
Element
YES
The total tax associated with the reservation.
totalTax
currency
Element
YES
The currency of the Tax.
reservationDetails
roomData
Group
YES
The room’s details, this should be repeated up to the no of rooms.
Room Data
Element Group
Element Name
Type
Req.
Element Description
roomData
roomNo
Element
YES
The room no.  of the booking.
roomData
roomResNo
Element
YES
The room ID assigned by Bonotel.
roomData
roomCode
Element
YES
The room code assigned by Bonotel.
roomData
roomType
Element
YES
The room type name of the booked room.
roomData
roomTypeCode
Element
YES
The room type code of the booked room.
roomData
bedType
Element
YES
The bed type name of the booked room.
roomData
bedTypeCode
Element
YES
The bed type code of the booked room.
roomData
ratePlan
Element
YES
The rate plan name of the booked room.
roomData
ratePlanCode
Element
YES
The rate plan code of the booked room.
roomData
noOfAdults
Element
YES
No of adults of the booked room.
roomData
noOfChildren
Element
NO
No of children of the booked room.
roomData
occupancy
Group
YES
Occupancy details are wrapped with in this group.
occupancy
guest
Group
YES
Occupancy group of the booked room. Note that the no of adults and children should be represented by this occupancy.
guest
title
Element
YES
Title of the guest, applicable only for Adults.
 List of titles: ["Dr.", "Prof.", "Mstr.", "Mr.", "Miss.", "Ms.", "Mrs.", "Mr/Mrs."]
guest
firstName
Element
YES
First name of the guest.
guest
lastName
Element
YES
Last name of the guest.
reservationDetails
comment
Group
YES
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comment
customer
Element
NO
Any comments from the customer.
Code Example
Request
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XML
<?xml version="1.0" encoding="utf-8" ?>
<lookupReservationRequest timestamp="20150325T14:01:29 " version="2">
	<control>
		<userName>{{Username}}</userName>
		<passWord>{{Password}}</passWord>
	</control>
	<referenceNo>123456789X</referenceNo>
</lookupReservationRequest>
<?xml version="1.0" encoding="utf-8" ?>
<lookupReservationRequest timestamp="20150325T14:01:29 " version="2">
	<control>
		<userName>{{Username}}</userName>
		<passWord>{{Password}}</passWord>
	</control>
	<referenceNo>123456789X</referenceNo>
</lookupReservationRequest>
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Response
XML
<?xml version="1.0" encoding="utf-8" ?>
<lookupReservationResponse status="Y" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	<reservationDetails>
		<referenceNo>354324117X</referenceNo>
		<hotelConfirmation>6c3ee91a-54c0-4499-a8cb-df54dbcb14c8</hotelConfirmation>
		<tourOperatorName>My Travel Company</tourOperatorName>
		<tourOperatorOrderNumber>654321</tourOperatorOrderNumber>
		<hotelCode>1343</hotelCode>
		<hotelName>ARIA Resort and Casino</hotelName>
		<reservationSource>Xml</reservationSource>
		<reservationStatus>Normal</reservationStatus>
		<cancellationInfo>
			<cancellationNo/>
			<cancellationFee/>
			<cancellationTimeStamp/>
		</cancellationInfo>
		<confirmationType>CON</confirmationType>
		<reservationTimeStamp>2017-01-19T03:53:43+00:00</reservationTimeStamp>
		<modificaitonTimeStamp/>
		<checkIn>22-Apr-2017</checkIn>
		<checkOut>24-Apr-2017</checkOut>
		<noOfRooms>2</noOfRooms>
		<noOfNights>2</noOfNights>
		<totalNoOfAdults>1</totalNoOfAdults>
		<totalNoOfChildren>1</totalNoOfChildren>
		<total currency="USD">1274.88</total>
		<totalTax currency="USD">0.00</totalTax>
		<roomData>
			<roomNo>1</roomNo>
			<roomResNo>57467147</roomResNo>
			<roomCode>5943</roomCode>
			<roomType>Deluxe King</roomType>
			<roomTypeCode>74</roomTypeCode>
			<bedType>Double</bedType>
			<bedTypeCode>10</bedTypeCode>
			<ratePlan>Room Only</ratePlan>
			<ratePlanCode>1</ratePlanCode>
			<noOfAdults>1</noOfAdults>
			<noOfChildren>1</noOfChildren>
			<childAges>
				<childAge>4</childAge>
			</childAges>
			<occupancy>
				<guest>
					<title>Mr</title>
					<firstName>testFirst1n</firstName>
					<lastName>testLast1n</lastName>
				</guest>
				<guest>
					<title>Mr.</title>
					<firstName>testFirst2n</firstName>
					<lastName>testLast2n</lastName>
				</guest>
			</occupancy>
			<roomBookingPolicy>
				<policyFrom>2008-04-01</policyFrom>
				<policyTo>2018-12-29</policyTo>
				<amendmentType>Cancel</amendmentType>
				<policyBasedOn>percentage</policyBasedOn>
				<policyBasedOnValue>100</policyBasedOnValue>
				<cancellationType>Normal</cancellationType>
				<stayDateRequirement>N</stayDateRequirement>
				<arrivalRange>Less Than</arrivalRange>
				<arrivalRangeValue>4</arrivalRangeValue>
				<policyFee>$1175.52</policyFee>
				<noShowBasedOn>percentage</noShowBasedOn>
				<noShowBasedOnValue>100</noShowBasedOnValue>
				<noShowPolicyFee>$1175.52</noShowPolicyFee>
			</roomBookingPolicy>
			<hotelFees>
				<hotelFee>
					<feeType>Resort</feeType>
					<feeMethod>Exclusive</feeMethod>
					<requiredFee>Yes</requiredFee>
					<feeAssign>Per Room</feeAssign>
					<feeFrequency>Per Night</feeFrequency>
					<feeBasedOn>VAL</feeBasedOn>
					<feeBasedOnValue>39.0</feeBasedOnValue>
					<salesTax>13.38</salesTax>
					<conditions/>
					<feeTotal>309.53</feeTotal>
				</hotelFee>
			</hotelFees>
		</roomData>
		<comment>
			<customer>ground floor, non-smoking</customer>
		</comment>
	</reservationDetails>
</lookupReservationResponse>
<?xml version="1.0" encoding="utf-8" ?>
<lookupReservationResponse status="Y" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	<reservationDetails>
		<referenceNo>354324117X</referenceNo>
		<hotelConfirmation>6c3ee91a-54c0-4499-a8cb-df54dbcb14c8</hotelConfirmation>
		<tourOperatorName>My Travel Company</tourOperatorName>
		<tourOperatorOrderNumber>654321</tourOperatorOrderNumber>
		<hotelCode>1343</hotelCode>
		<hotelName>ARIA Resort and Casino</hotelName>
		<reservationSource>Xml</reservationSource>
		<reservationStatus>Normal</reservationStatus>
		<cancellationInfo>
			<cancellationNo/>
			<cancellationFee/>
			<cancellationTimeStamp/>
		</cancellationInfo>
		<confirmationType>CON</confirmationType>
		<reservationTimeStamp>2017-01-19T03:53:43+00:00</reservationTimeStamp>
		<modificaitonTimeStamp/>
		<checkIn>22-Apr-2017</checkIn>
		<checkOut>24-Apr-2017</checkOut>
		<noOfRooms>2</noOfRooms>
		<noOfNights>2</noOfNights>
		<totalNoOfAdults>1</totalNoOfAdults>
		<totalNoOfChildren>1</totalNoOfChildren>
		<total currency="USD">1274.88</total>
		<totalTax currency="USD">0.00</totalTax>
		<roomData>
			<roomNo>1</roomNo>
			<roomResNo>57467147</roomResNo>
			<roomCode>5943</roomCode>
			<roomType>Deluxe King</roomType>
			<roomTypeCode>74</roomTypeCode>
			<bedType>Double</bedType>
			<bedTypeCode>10</bedTypeCode>
			<ratePlan>Room Only</ratePlan>
			<ratePlanCode>1</ratePlanCode>
			<noOfAdults>1</noOfAdults>
			<noOfChildren>1</noOfChildren>
			<childAges>
				<childAge>4</childAge>
			</childAges>
			<occupancy>
				<guest>
					<title>Mr</title>
					<firstName>testFirst1n</firstName>
					<lastName>testLast1n</lastName>
				</guest>
				<guest>
					<title>Mr.</title>
					<firstName>testFirst2n</firstName>
					<lastName>testLast2n</lastName>
				</guest>
			</occupancy>
			<roomBookingPolicy>
				<policyFrom>2008-04-01</policyFrom>
				<policyTo>2018-12-29</policyTo>
				<amendmentType>Cancel</amendmentType>
				<policyBasedOn>percentage</policyBasedOn>
				<policyBasedOnValue>100</policyBasedOnValue>
				<cancellationType>Normal</cancellationType>
				<stayDateRequirement>N</stayDateRequirement>
				<arrivalRange>Less Than</arrivalRange>
				<arrivalRangeValue>4</arrivalRangeValue>
				<policyFee>$1175.52</policyFee>
				<noShowBasedOn>percentage</noShowBasedOn>
				<noShowBasedOnValue>100</noShowBasedOnValue>
				<noShowPolicyFee>$1175.52</noShowPolicyFee>
			</roomBookingPolicy>
			<hotelFees>
				<hotelFee>
					<feeType>Resort</feeType>
					<feeMethod>Exclusive</feeMethod>
					<requiredFee>Yes</requiredFee>
					<feeAssign>Per Room</feeAssign>
					<feeFrequency>Per Night</feeFrequency>
					<feeBasedOn>VAL</feeBasedOn>
					<feeBasedOnValue>39.0</feeBasedOnValue>
					<salesTax>13.38</salesTax>
					<conditions/>
					<feeTotal>309.53</feeTotal>
				</hotelFee>
			</hotelFees>
		</roomData>
		<comment>
			<customer>ground floor, non-smoking</customer>
		</comment>
	</reservationDetails>
</lookupReservationResponse>
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Response Codes
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Element Group	Element Name	Type	Required	Element Description
lookupReservationRequest	lookupReservationRequest	Group	YES
lookupReservationRequest	timestamp	Attribute	YES	The current timestamp. (YYYYMMDDThh🇲🇲ss)
lookupReservationRequest	version	Attribute	NO	Optional, but must exist and be set to 2 in order to see the V2 output.
lookupReservationRequest	control	Group	YES
control	userName	Element	YES	Your username.
control	passWord	Element	YES	Your password.
lookupReservationRequest	referenceNo	Element	YES	Bonotel reference #

Element Group	Element Name	Type	Req.	Element Description
lookupReservationResponse	lookupReservationResponse	Group	YES
lookupReservationResponse	status	Attribute	YES	Status of the response. Valid values are Y – Reservation lookup processed successfully. N – Reservation lookup error.
reservationDetails	reservationDetails	Group	YES
reservationDetails	referenceNo	Element	YES	Internal reference no sent by Bonotel at the time of booking.
reservationDetails	hotelConfirmation	Element	YES	The hotel’s confirmation number
reservationDetails	tourOperatorName	Element	YES	Tour operator name.
reservationDetails	tourOperatorOrderNumber	Element	YES	Reference number of the tour operator booking.
reservationDetails	hotelCode	Group	YES	Internal hotel code of the booking.
reservationDetails	hotelName	Attribute	YES	Name of the Hotel.
reservationDetails	reservationSource	Element	YES	Booking channel which booking has made. Xml - Via XML interface Call center - Via Bonotel Call center Web - Via Bonotel website
reservationDetails	reservationStatus	Element	YES	Current status of the booking. Normal - booking remains unchanged. Modified - booking has been modified by Bonotel. Cancelled - booking has been cancelled.
reservationDetails	cancellationInfo	Group	YES	Cancellation information
cancellationInfo	cancellationNo	Element	YES	Cancellation no
cancellationInfo	cancellationFee	Element	YES	Applied cancellation fee
reservationDetails	confirmationType	Element	YES	Status notifying whether this is "CON" – Confirm "REQ" - On Request.
reservationDetails	reservationDate	Element	YES	The date of the booking.
reservationDetails	checkIn	Element	YES	Check in date.
reservationDetails	checkOut	Element	YES	Check out date.
reservationDetails	noOfRooms	Element	YES	No of rooms booked.
reservationDetails	noOfNights	Element	YES	No of Nights booked.
reservationDetails	totalNoOfAdults	Attribute	YES	Total number of adults for the booking.
reservationDetails	totalNoOfChildren	Element	YES	Total number of children for the booking.
reservationDetails	total	Element	YES	The total value of this reservation. (including taxes)
total	currency	Attribute	YES	The currency of the total reservation.
reservationDetails	totalTax	Element	YES	The total tax associated with the reservation.
totalTax	currency	Element	YES	The currency of the Tax.
reservationDetails	roomData	Group	YES	The room’s details, this should be repeated up to the no of rooms.

Element Group	Element Name	Type	Req.	Element Description
roomData	roomNo	Element	YES	The room no. of the booking.
roomData	roomResNo	Element	YES	The room ID assigned by Bonotel.
roomData	roomCode	Element	YES	The room code assigned by Bonotel.
roomData	roomType	Element	YES	The room type name of the booked room.
roomData	roomTypeCode	Element	YES	The room type code of the booked room.
roomData	bedType	Element	YES	The bed type name of the booked room.
roomData	bedTypeCode	Element	YES	The bed type code of the booked room.
roomData	ratePlan	Element	YES	The rate plan name of the booked room.
roomData	ratePlanCode	Element	YES	The rate plan code of the booked room.
roomData	noOfAdults	Element	YES	No of adults of the booked room.
roomData	noOfChildren	Element	NO	No of children of the booked room.
roomData	occupancy	Group	YES	Occupancy details are wrapped with in this group.
occupancy	guest	Group	YES	Occupancy group of the booked room. Note that the no of adults and children should be represented by this occupancy.
guest	title	Element	YES	Title of the guest, applicable only for Adults. List of titles: ["Dr.", "Prof.", "Mstr.", "Mr.", "Miss.", "Ms.", "Mrs.", "Mr/Mrs."]
guest	firstName	Element	YES	First name of the guest.
guest	lastName	Element	YES	Last name of the guest.
reservationDetails	comment	Group	YES
comment	customer	Element	NO	Any comments from the customer.

Updated 26 Jun 2024

Cancellation

Reservation Report