Response & Error Codes

availability source availabilityresponse code description a1 unspecified error please contact customer support a2 user id not supplied or not valid a3 incorrect hotel id or city was requested a4 arrival or departure date format incorrect a5 number of rooms requested is greater than the number of adults a6 inventory not available for the specified search criteria a7 erroneous or incomplete data in availability request a8 no of child is not matching the child ages details provided a9 no of rooms or no of nights requested is zero a10 no of rooms is not matching with no of room info a11 no xml input detected a12 the number of nights does not match the check in date and the check out date a13 (deprecated) a14 (deprecated) a15 (deprecated) a16 the service has been temporarily suspended a17 service not available a18 (deprecated) a19 check in date should not be a past date! a20 too many connections from your account please try again in a few minutes time a21 your account is exceeding our rate limit per second please throttle your requests a22 timeout a23 http error, this could be in the request or the response reservation source reservationresponse code description r1 unspecified error please contact customer support r2 user id not supplied or not valid r3 inventory has expired you will need to retry the reservation r4 wrong rates or rates have changed you will need to retry the reservation r5 inventory has expired and the rates have changed you will need to retry the reservation r6 arrival or departure date format incorrect r7 erroneous or incomplete data in reservation request r8 incorrect hotel id / room type id/ bed type id/ rate plan id combination r9 occupancy details do not match with the number of rooms r10 mandatory customer details field is missing or having an incorrect format r11 you are attempting to book more than the maximum number of bookings per day for the same booking criteria the maximum number of bookings allowed is 10 per day for the same booking criteria please contact us for further clarification r12 error code no longer in use r13 no xml input detected r14 this booking cannot be confirmed due to restrictions r15 the number of nights does not match the check in date and the checkout date r16 (deprecated) r17 no of child is not matching the child age details provided in the guest occupancy details r18 room no (#) cannot be occupied with the given number of adults and children r19 tour operator order number element is exceeded the characters limit r20 reservations require a minimum of one adult per room r21 (deprecated) r22 the xml request has not been completed within your timeout period please try again r23 character limit for the guest name has exceeded first name or last name should be less than or equal to 100 characters r24 error while saving reservation please try again later r25 multiple rate type or multiple inventory type information are not present in the request r26 children count is not matching with child age details provided r27 please check, rate must be more than zero r28 hotel does not have a valid contract for checkin and check out date r29 room net rate is less than the threshold value r31 this booking has failed, please try your booking again later, or contact bonotel reservations directly r32 this booking cannot be made due to different roomtypes or rateplans combinations pre book source reservationprebookresponse code description p1 unspecified error please contact customer support p2 user id not supplied or not valid p3 inventory has expired p6 arrival or departure date format incorrect p7 erroneous or incomplete data in request p8 incorrect hotel id / room type id/ bed type id/ rate plan id combination p9 occupancy details do not match with the number of rooms p13 no xml input detected p14 this request cannot be confirmed due to restrictions p15 the number of nights does not match the check in date and the checkout date p16 access has been suspended p18 room no (#) cannot be occupied with the given number of adults and children p20 reservations require a minimum of one adult per room p21 exceeding request limit please contact support p24 error making this request please try again later p27 please check, rate must be more than zero p28 hotel does not have a valid contract for check in and check out date p29 room net rate is less than the threshold value cancellation source cancellationresponse code description c1 unspecified error please contact customer support c2 user id not supplied or not valid c3 reservation already cancelled c4 reservation number not provided c5 reservation no not found or reservation no not belongs to this user c6 no xml input detected c7 erroneous or incomplete data in cancellation request c8 request ip address not matched for the user c9 past date reservations cannot be canceled c10 (deprecated) c11 cancellation failed at the supplier end lookup source lookupreservationresponse code description l1 unspecified error please contact customer support l2 user id not supplied or not valid l3 no xml input detected l4 erroneous or incomplete data in lookup reservation request l5 reservation number not provided l6 request ip address not found for the user l7 request ip address not matched for the user l8 reservation was not found l9 reservation does not belong to this user reservation report source xmlreservationreportresponse code description d1 unspecified error please contact customer support d2 user id not supplied or not valid d3 no xml input detected d4 erroneous or incomplete data in request d5 search criteria not provided d6 request ip address not matched for the user d7 reservation not found